Refund policy
Return & Refund Policy – Online Purchases Only
At Alvin’s Island, we are committed to providing a seamless shopping experience for online customers only. This return and refund policy applies exclusively to purchases made through our website and does not apply to purchases made in any of our physical retail stores.
Please review the following information carefully before initiating a return for an online order.
Return Eligibility – Website Orders Only
We offer a 30-day return policy for items purchased through our official website. You have 30 days from the date of receiving your online order to request a return.
To qualify for a return:
- The item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging.
- You must provide a receipt or proof of purchase from our website.
Important: Items purchased in physical Alvin’s Island stores are not eligible for return through this online process.
Non-Returnable Items (Online Purchases)
The following items purchased through our website are final sale and not eligible for return:
- Swimwear (men's and women's)
- Beachwear, including our Dry Fit line
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Souvenirs
- Items marked as "Final Sale"
- Sale items or gift cards
For any questions about a specific item, please contact us at 📧 info@alvinsisland.com.
How to Start a Return
To request a return for a website purchase, please email us at info@alvinsisland.com with:
- Your order number
- The item(s) you wish to return
- A brief explanation for the return
Once your return is approved, we will send you a return shipping label and instructions on how to return your item.
Return Address:
Alvin’s Island
10800 NW 106th Street, Suite #6
Miami, FL, 33178, USA
Please do not return items without prior approval, as unauthorized returns will not be accepted.
Damages and Issues
If you received a defective, damaged, or incorrect item from an online order, please contact us immediately at info@alvinsisland.com so we can evaluate the issue and assist you promptly.
Exchanges
We do not offer direct exchanges. If you would like a different size, color, or product, please return the item through the online return process (if eligible) and place a new order through our website.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@alvinsisland.com.
European Union 14-Day Cooling-Off Period
If your order was placed online and shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, without needing to provide a reason. Items must be unworn, unused, with tags, and in their original packaging.
Important Notes
- This return policy applies only to purchases made through www.alvinsisland.com.
- In-store purchases are not eligible for return via our online process and must be handled directly at the store of purchase, in accordance with each store's in-person return policy.
- Shipping fees for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect items).
Contact Us
For any return or refund inquiries related to online purchases, please contact us at:
📧 info@alvinsisland.com